Even a small problem with any one part of your network can adversely affect all computers and servers and bring your business to a virtual halt. As your IT partner you can count on us to diligently monitor your network and often discover and resolve problems before you were even aware there was one. Our vigilance allows us to react and quickly fix problems so you can continue your work without missing a beat.

Information thieves, hackers and viruses all pose serious threats, not only to your server, but also to the health of your business. Protection begins with a security audit to determine your network's vulnerability. Then we put a system in place that's constantly checking on patches, ports, passwords and firewalls—all the ways hackers and virus writers try to get into your network and cause problems—so we'll know when there's a surge in activity that indicates trouble and we'll manage it so the safety of your company's information—and that of your clients—is never compromised.

• Network Element Configuration Backup
• Network Security & Vulnerability Mitigation Audit & Remediation
• Monthly External High Security Penetration Audit & Remediation
• Online Case Management
• Network Performance Tuning & Optimization
• Network & VPN Access Administration
• WAP Configuration & Maintenance
• IT Asset Management & Inventory
• Warranty & Service Contract Tracking

Your servers support your data, security and applications you use every day, they're the very heart of your system.

• 24/7 Security & Alert Monitoring
• Anti-Virus & Software Patch Alerts & Updates
• Critical Event Monitoring
• Mission Critical Application Monitoring
• Microsoft Patch Management
• Managed Defense (email, virus & spam protection)
• Backup Monitoring & Administration (client owned)
• File Share Permissions Management
• SQL & Exchange Server Patch Management
• Application User Security Management
• Online Case Management
• Server Optimization
• Executive Summary ‘State of the Network’ Report
• Spyware, Adware & Virus Monitoring & Removal
• IT Asset Management & Inventory
• Warranty & Service Contract Tracking
• SQL & Exchange Maintenance
• Software Installation & Security Updates

If, in the rare situation that your server is having a problem we could not deter, help is as close as your phone or online live support. IMS Remote Control software developed by BranchTech allows one of our highly trained engineers to take over your desktop and resolve the problem—remotely—more than 90% of the time. Of course, if a tech is needed onsite, they’ll be there—even if the problem occurs after normal business hours!